MiningWorld Events Team Answering Frequently Asked Questions....

Listed below are many frequently asked questions regarding exhibiting at MiningWorld Central Asian Exhibition. Many of the answers to these questions are available in Exhibitor Marketing or Technical Manuals, please read them carefully.

Q. How do I reserve my stand at MiningWorld Central Asia 2007?

A. To reserve one of the stands at MiningWorld Central Asia exhibition, please phone us on +44(0)20 7596 5004 or email kamran.mehdiyev@ite-exhibitions.com . Please note that it is essential to book early to avoid disappointment.

Q. How do I get into the exhibition centre when I arrive on the first day?

A. Bring your business card with you and show this to the security staff at the main entrance of the exhibition centre. You will be given a temporary pass for one entry only and you must then come to the management stand inside the exhibition hall to collect the exhibitor badges you have ordered.

Q. When and how can I get my exhibitor badges and why do I need them?

A. Exhibitor badges ensure that other exhibitors, security staff and visitors know who you are and what company you are representing. These should be carried at all times during the exhibition. They are collected from the management stand on your arrival (see above).

Q. How do I get work passes and why do I need them?

A. Work passes are for your stand builders and constructors during the days of set-up and dismantling. They allow your construction team to pass freely in and out of the exhibition centre. These are collected from the ITE management stand. For more information please refer to page 2 of your technical manual.

Q. What does 'In and Out Letter' mean?

A. This letter is included in your technical manual and allows you to take in and take out any products/goods before and after the exhibition. This is essential for security reasons and is designed to prevent illegal trading at the exhibition. You must have 3 copies of the "In and Out Letter". Further details can be found in your technical manual.

Q. How can I get my goods into the exhibition centre? Do I need a permit for my personal belongings e.g. Laptop computer?

A. Any large boxes or trade goods that you wish to carry into the exhibition centre with you and that you want to take away with you after the exhibition must be declared on the "In and Out Letter" as explained above. Again, this is a security measure which protects you as exhibitors.

Q. What are the opening hours of the exhibition and the timetable for 'set-up' and dismantling?

A. Opening hours of the exhibition are:

20th September 2006: Official Opening Ceremony: 12.00 (TBC)

20th September 2006: 10.00 - 18.00

20th September 2006: 10.00 - 18.00

20th September 200: 10.00 - 16.00

Opening hours for Set-Up days are as follows:

17th September 2006: 08.00 - 20.00 (access for space only stands)

18th September 2006: 08.00 - 20.00 (access for space only stands)

19th September 2006: 08.00 - 20.00 (access for equipped stands)

Please see technical manual for further information or call our technical manager.

Q. Where is the Danzas office located on site?

A. Danzas will have an office within the exhibition centre and this is located close to the ITE management stand. Contact information for Danzas and their local representatives in your country is given in your technical manual. Please read carefully.

Q. Can you organise my visa/invitation letter and travel arrangements?

A. ITE Group Plc take no responsibility for exhibitor or visitor travel or visa arrangements. Please see your Travel pack or the travel section of this website for further information. ITE does not have the authority to write visa invitation letters. These must come from a registered travel agent. The details of our recommended travel agent, IMS Travel are available in your travel pack or check page for travel and accommodation.

Q Do I have to send my goods through Danzas?

A. In generally No. You may use alternative freight delivers to transport the goods from your country to Kazkahstan, but Danzas are the sole agent who can handle goods on site. Even if you use another freight company to transport your goods into Kazakhstan, you must contact Danzas for advice on sending goods to the exhibition centre.

Q. Can I send my goods by DHL?

A. ITE take no responsibility for goods sent by DHL. We would advise you to check this with Danzas.

Q. When will I receive tickets for my visitors?

A. Visitor tickets will be sent to you by post approximately four months before the exhibition. You are entitled to 100 visitor tickets; additional tickets can be arranged on request subject to availability.

Q. What is our company stand number?

A. All stand numbers remain provisional until the last 2 months before the exhibition. Please see the 'Exhibitors' section of this website for final stand numbers from 10 August 2006 onwards.

Q. Can you send me an Invitation letter for my visa?

A. ITE Group PLC do not have the authority to write visa invitation letters. These will not be accepted unless they come from a registered travel agent. To get an invitation letter please contact our recommended travel agent IMS Travel Ltd who may be able to help you.

Q. I have ordered some advertising in the show catalogue, how do I send my advertising films and when are the deadlines?

A. The advertising material must be produced only on film as advised by the event co-ordinator and this must be sent to London ITE Head Office by courier no later than the end of 10 August 2006. If you booked your advertising page(s) after this date please contact us as soon as possible for advice and deadline for artwork.

Q. Can I extend my payment deadline?

A. All deadlines are clearly indicated in your invoices. It is important for the smooth running of the show that you pay on time and you will not be provided with marketing or technical services until full payment is received. Please note that failure to complete technical forms by the deadline will result in a 100% surcharge to technical costs. All balances must be paid before the show or you will not be admitted to the exhibition.

Q. When do I receive my Gala Dinner tickets and can I order more?

A. All Gala dinner tickets can be collected from the ITE Management stand on site. Additional tickets can be reserved in advance but are subject to availability and will be confirmed on site. Further information can be found in your marketing manual.

Q. Where is the closest hotel to the exhibition centre?

A. A Few recommended hotels are listed in your travel pack as part of your marketing manual and these are all with reasonable distance of the exhibition centre. Please refer to your travel pack for further information.